Troubleshooting

If something is not working properly with your hearing aids, check this list of problems and possible remedies first

 

If you don't see your specific concern here, or if you can't resolve it with the suggestions provided, contact Precise Hearing Care. Never attempt to repair your hearing aids yourself beyond the tips listed here. Hearing aids are intricate electronic devices. Trying to repair them yourself may cause further damage and void your warranty.

 

Sound is too soft

  • Push and release the upper half of the rocker switch repeatedly until the volume is loud enough.

  • The battery may be weak; replace with new battery.

  • Make sure the dome/ear piece is secure and did not slip out of your ear canal.

  • Make sure that the tube is secured tightly to the body of the hearing aid and that the dome/ear piece is securely attached to the end of the tube.

  • Visually inspect the hearing aids. Is there wax blocking the microphone opening or the sound outlet? If you wear a hearing aid with an earmold and tubing, inspect the tubing to make sure there are no cracks, blockages or beads of moisture.

  • Try a different program or memory. You may have accidentally switched to a different program.

  • You may be producing excessive amounts of ear wax. If you feel this may be an issue, visit a healthcare professional.

  • Your hearing may have changed. If you feel this may be an issue, visit a hearing healthcare professional.

No sound is coming from the aid

  • Visually inspect the hearing aid. Is there wax blocking the microphone opening or sound outlet? Carefully clean away any debris.

  • Make sure your hearing aid is turned on. The hearing aid is powered on by closing the battery door. If the battery door won’t shut easily, the battery is likely upside down. Take the battery out, flip it and try inserting again. If placed properly, the door will close easily.

  • Turn up the volume. If you have a manual volume control, make sure it isn’t turned all the way down.

  • Make sure that the tube and dome/ear piece are clean. Use your cleaning tool to clean inside of the tube.

  • Replace the battery. If you have a hearing aid battery tester, check the voltage of the old battery to confirm that it’s dead before removing the sticker from a new battery.

  • Toggle between the programs or memories. If you have a button to change settings, press it and listen to see if that makes a difference.

  • You may be producing excessive ear wax. If you feel this may be an issue, visit a healthcare professional.

  • Consider whether the device may be damaged. Contact Precise Hearing Care for further assistance.

Hearing aid is producing feedback or whistling

  • If the hearing aids are whistling while in your ears, remove them and try re-inserting them. They may not be inserted properly.

  • Make sure the dome/ear piece is clean.

  • Make sure that the tube is screwed on tightly to the body of the hearing aid and that the dome/ear piece is securely attached to the end of the tube.

  • The dome may be the wrong size or wrong style. Install a larger and/or more closed dome.

  • The volume may be set to high, press the bottom half of the rocker switch until the whistling stops

Sound is distorted or not clear

  • The battery may be weak, replace with a new battery.

  • Visually inspect the batteries. Are they corroded? If so, replace them.

  • Inspect the battery contacts. These are the little metal prongs that connect with the battery when the door is closed. Are they corroded? If so, open and close the battery compartment several times to clean the contacts. Then replace the battery and see if the sound has improved. Do they appear to make contact with the battery? If they are oriented appropriately, you may feel a bit of drag when you open the battery door or see scratches on the surface of a used battery.

  • Make sure that the tube is secured tightly to the body of the hearing aid and that the dome/ear piece is securely attached to the end of the tube.

  • The dome may be the wrong size or wrong style. Install a larger and/or more closed dome.

  • The volume may may not be ideal, adjust volume until speech is clear.

  • Try a different program or memory. You may have accidentally switched to the telecoil setting.

  • The hearing aid may be damaged, if you feel this may be an issue, contact a hearing  healthcare professional.

Hearing aids are loose/falling off ears

  • The tubes may be too long, switch to a shorter tube.

Hearing aids feel tight on the top of your ears

  • The tubes may be too short, switch to a longer tube.

The dome feels like it is too loose in your ear

  • The dome may be too small, try a larger dome.

The dome feels like it is too tight in your ear

  • The dome may be too large, try a smaller dome.